Ryanair deserves a new name

“The culture is created at the top and reflects all the way down. Michael O’Leary is a twat. Can I say that, Mrs Lawyer? He is. There’s no getting round it. And Ryanair, the airline he has built in his image, is a twattish airline that treats both its staff and its customers with contempt.” Comment by Carole Cadwalladr.
www.guardian.co.uk